General Terms and Conditions of the Organizer

1. PREAMBLE

1.1 doo GmbH, Hultschiner Straße 8, 81677 Munich, Germany (hereinafter referred to as “doo”) provides a platform for the management of events (hereinafter referred to as the “Platform”). These General Terms and Conditions for Organizers (hereinafter referred to as the “Organizer T&Cs”) govern the use of the Platform by an organizer and the provision of supplementary services. Any individual agreement between the parties shall take precedence over these Organizer T&Cs where applicable.

1.2 The services are directed exclusively at businesses (entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB)), legal entities under public law, or special funds under public law. Contracts with consumers are not concluded.

2. USE OF THE PLATFORM

2.1 doo provides the Organizer with access to the Platform via the Internet as Software as a Service (SaaS). For the duration of the agreement, doo grants the Organizer a worldwide, non-exclusive, non-transferable, non-sublicensable right to use the Platform in accordance with its intended purpose. The Organizer may use the Platform only within the scope of the contractual provisions. The Platform is not transferred to the Organizer. The Organizer does not acquire any rights to the source code of the software.

2.2 The Organizer may use the Platform solely for its own purposes, in particular for managing its own events, unless otherwise agreed. The use of the Platform for third parties, for example as a service provider, as well as any other transfer or facilitation of use to third parties, is not permitted. With the express consent of doo, the Platform may be used by the Organizer for a third party (e.g. affiliated companies). The Organizer is entitled to allow its employees or commissioned third parties (e.g. agencies) to use the Platform. Where the Platform is used by a third party, the Organizer shall ensure that such third party is bound by the provisions of this agreement.

2.3 Unless otherwise agreed or required by mandatory law or applicable open source software licence terms, the Organizer is not entitled to modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the object code or source code of the Platform. Any reproduction beyond what is necessary for the intended use is not permitted.

2.4 doo is entitled, but not obliged, to continuously further develop the Platform and will provide the Organizer with the Platform exclusively in its then-current version. This shall apply only to the extent that the relevant change is reasonable for the Organizer. The right to use the Platform also extends to fixes, patches, further developments and updates. The right of use granted to the Organizer in relation to such updates does not include any right to use new or additional products and functionalities made available as a separate product or module.

2.5 doo provides the Platform and comprehensive documentation for the Platform in electronic form in German and English. The Platform is optimized for use with the current versions of the common web browsers Edge, Safari, Chrome and Firefox that are still supported by their respective manufacturers.

2.6 The Platform may contain open source software components. The use of such components shall be governed exclusively by the applicable licence terms of the relevant open source software components, as provided and/or referenced together with those components. No provision of this agreement shall affect the Organizer’s rights or obligations arising under the applicable licence terms of the relevant open source software components. In the event of any conflict between the licence terms of the open source software and the provisions of this agreement, the licence terms of the open source software shall prevail.

2.7 The Organizer is obliged to keep its password confidential. doo will not disclose the password to any third party and will never ask the Organizer for its password. In the event of misuse, or suspicion of misuse, of the customer account, the Organizer shall inform doo without undue delay. The Organizer further warrants that the information provided during registration is true, current and complete, that such information will be kept complete and up to date on an ongoing basis, that the Organizer will always be reachable for both doo and Attendees via the contact details provided, and that it will respond to enquiries without undue delay, generally within one working day.

2.8 The Platform may be used for the sending of emails for the purpose of promoting events. In this context, doo places particular importance on legally compliant email marketing. The Email Policy governs the legally compliant use of the email communication functionality provided by doo. The Email Policy is expressly incorporated into this agreement as an integral part thereof.

3. EVENTS

3.1 doo is not itself the organizer of the events offered on the Platform. Such events are always offered and conducted by the Organizer. The contract concluded via the Platform for participation in an event is entered into exclusively between the Organizer and the attendees in the event or the purchasers of tickets for the event (hereinafter collectively referred to as “Attendees”). It must at all times be clear to the Attendees with which organizer they are entering into a contract. Accordingly, when offering tickets for its events, the Organizer must always state its exact legal designation (full company name including legal form and address for service) and provide the Attendees with contact details via which they can contact the Organizer directly. The Organizer is obliged to respond to Attendee enquiries without undue delay.

3.2 The Platform may only be used to promote the Organizer’s own events and to offer tickets for the Organizer’s own events. The promotion of and/or resale of tickets for third-party events, as well as the conduct of any other activities, such as the promotion of other goods or services, the implementation of sales promotion measures for other goods and services, or the organization of prize draws or similar campaigns, is prohibited.

3.3 It is the Organizer’s responsibility, in the event of any changes to the offering of an event (e.g. a change of venue or event period) or the cancellation of an event, to inform the Attendees of such changes or cancellation and of the procedure for any resulting reversals or refunds. In addition, the Organizer is obliged to update the relevant offering without undue delay.

4. RESPONSIBILITY FOR CONTENT

4.1 All information provided by the Organizer in relation to an event must be accurate and not misleading. The Organizer is responsible for the offering of the respective event and, in particular, for ensuring that the content made available by it on the website on which the event is offered via the Platform does not violate any statutory provisions or any third-party rights. In particular, the Organizer is obliged (i) not to offer events and/or make available, transmit, store, link to or otherwise refer to any content that is pornographic, in violation of youth protection laws, implicitly or explicitly sexually suggestive, glorifies violence, infringes personal rights, is threatening, insulting, harassing, defamatory, fraudulent, vulgar, obscene, incites hatred, or is of an extremist nature (whether left-wing or right-wing), or that encourages or incites violations of applicable law, (ii) not to offer events and/or make available, transmit, store, link to or otherwise refer to any content that infringes the rights of third parties, in particular personal rights, trademark rights, trade name rights, copyrights, patents, design rights, utility models, or trade secrets, and (iii) not to make available, transmit, store, link to or otherwise refer to any harmful programs (such as viruses).

4.2 To the extent that doo provides intermediary services (in particular hosting services within the meaning of the Digital Services Act), doo stores or transmits the information provided by the Organizer solely on its behalf. doo is not obliged to proactively monitor the information transmitted or stored, nor to actively investigate circumstances indicating unlawful activity.

4.3 doo provides an easily accessible electronic procedure through which individuals or entities may report the existence of allegedly unlawful content. doo will review such reports without undue delay. In addition, doo may use automated filtering tools to block obviously unlawful content during uploads; however, doo is not obliged to do so.

4.4 If doo becomes aware of allegedly unlawful content or content that violates these Organizer T&Cs, doo is entitled to take appropriate measures. Such measures include, in particular: (a) restricting the visibility of or deleting the relevant content, and (b) temporarily or permanently suspending the Organizer’s access to the Platform, in particular in the event of repeated and manifest violations.

4.5 Where doo takes a measure in accordance with the preceding paragraph, the Organizer shall be informed without undue delay of the reasons, unless this is precluded by statutory or regulatory requirements. The Organizer has the right to lodge a complaint, free of charge, against decisions concerning the restriction or deletion of its content within six months of notification of the decision via doo’s internal complaint handling system.

4.6 The central contact point for authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11 DSA), as well as for the Organizer (Article 12 DSA), can be reached at doo@compliance.one. Communication may take place in German or English.

5. TERMS AND INFORMATION OBLIGATIONS FOR EVENTS

5.1 As part of the event offering, doo’s Attendee Terms and Conditions are displayed by default in their then-current version. When creating an event, the Organizer has the option to provide or link its own booking terms/Attendee terms and conditions. These will then be displayed to Attendees when tickets are offered. In its own booking terms/Attendee terms and conditions, the Organizer may, for example, set out details regarding cancellation and refunds. The Organizer is obliged to review whether doo’s Attendee Terms and Conditions are appropriate and sufficient for the respective event or whether they should be supplemented by its own booking terms/Attendee terms and conditions. If the Organizer uses its own booking terms/Attendee terms and conditions instead of doo’s Attendee Terms and Conditions, it must ensure that the provisions governing the relationship between Attendees and doo are adopted without material changes. doo’s Attendee Terms and Conditions constitute a non-binding drafting suggestion and are not to be understood as legal advice in any individual case, nor do they replace such legal advice. doo does not guarantee that the Attendee Terms and Conditions are always comprehensive or suitable for every event or every use case of the Platform and assumes no liability for their legal compliance.

5.2 The Organizer is responsible for fulfilling all statutory information obligations, including, where applicable, providing information on any right of withdrawal. In particular, the Organizer is also responsible for ensuring that the websites through which it offers tickets for its events via the Platform, and for which it acts as the service provider and controller, contain a legal notice (imprint) that complies with the applicable statutory requirements.

5.3 The Organizer may activate or deactivate the booking portal, through which Attendees can access the data relating to their booking via a link, at its own discretion. It is the responsibility of the Organizer to assess whether the booking portal provides an appropriate level of security in light of the specific event, the data collected during registration and made available in the booking portal, and other relevant circumstances.

5.4 The Organizer is obliged to inform Attendees about the processing of their personal data by the Organizer as controller in the context of booking and participation in the event. Compliance with all applicable statutory information obligations regarding the personal data of Attendees collected on behalf of the Organizer is the responsibility of the Organizer. The Organizer shall provide Attendees with all information required to fulfil such obligations and/or obtain any necessary consents. As part of the event offering, doo’s Privacy Policy for Attendees shall be displayed by default. Such data protection information includes, inter alia, exemplary information on the processing and protection of Attendee data by the Organizer in connection with booking and participation in an event. The Organizer is obliged to review whether doo’s Privacy Policy for Attendees is appropriate and sufficient for the respective event or whether it should be supplemented or replaced by its own data protection information. doo’s Privacy Policy for Attendees, insofar as it contains exemplary information regarding the processing and protection of Attendee data by the Organizer, constitutes a non-binding drafting suggestion and is not to be understood as legal advice in any individual case, nor does it replace such legal advice. doo does not guarantee that such data protection information is always comprehensive or suitable for every event and every use case of the Platform and assumes no liability for its legal compliance.

6. PAID EVENTS

6.1 The Organizer may offer both free and paid events. The ticket price is defined by the Organizer when creating an event. In this context, the Organizer may define different ticket categories with different ticket prices.

6.2 doo generates invoices to the Attendees on behalf of the Organizer. Unless expressly agreed otherwise in writing, such invoices are provided to the Attendees in electronic form. When issuing invoices to Attendees of an event, doo indicates the value-added tax payable by the Organizer, provided that the Organizer is subject to VAT. The relevant information must be provided by the Organizer when creating the event. The Organizer is responsible for the accuracy of such information.

6.3 For paid events, Attendees may choose between the various payment options offered during the booking process.

The processing of payments from Attendees to the Organizer shall – depending on the contractual arrangement and the scope of services booked – be carried out either (a) directly by the Organizer or via a licensed payment service provider on the basis of a separate payment services agreement, or (b) on the basis of a separate authorisation via a trustee account held in the name of doo, in which case doo holds the incoming funds in trust for the Organizer and disburses them accordingly. Where option (a) applies, doo is not involved in the payment processing and is not itself a party to the payment services agreement.

6.4 Unless expressly agreed otherwise, doo does not handle the reversal of ticket prices paid by Attendees. This applies in particular in the event of cancellation of an event or changes to the venue, event period or content by the Organizer, even if the reasons for such changes are not attributable to the Organizer. This also applies to any form of withdrawal, cancellation or modification of orders by Attendees. The reversal of paid ticket prices is the sole responsibility of the Organizer. Any costs incurred by doo in the event of a successful chargeback or recovery of the ticket price by Attendees via the respective payment service provider (including fees charged by the payment service provider and/or administrative expenses incurred by doo) shall be borne by the Organizer and will be invoiced accordingly.

6.5 For paid events, doo may send regular payment reminders to Attendees who have not completed payment. Further details are set out in the documentation available in the Platform’s help centre. In particular, doo does not provide dunning or debt collection services unless the Organizer has expressly commissioned doo to provide such additional services (e.g. a dunning module).

7. SERVICE LEVEL AGREEMENT

7.1 doo ensures an availability of the Platform of 99% on an annual average. Excluded from this are periods during which the Platform is unavailable due to technical or other issues beyond doo’s control (in particular force majeure or third-party fault). Also excluded are scheduled maintenance works announced in advance and maintenance activities (e.g. software updates) carried out outside support hours (Monday to Friday, taking into account public holidays at doo’s registered office, between 9:00 and 18:00).

7.2 Any disruptions to system availability must be reported by the Organizer without undue delay after becoming aware of them. In the event of reports of system availability disruptions resulting in a total outage of the Platform that are received during support hours, doo will use reasonable efforts to ensure a response time of four hours for the commencement of remediation. In the case of less severe errors that do not result in a total outage of the Platform and that occur during ongoing operations, doo will use reasonable efforts to respond no later than one working day after receipt of the fault report. In the case of fault reports received outside support hours, remediation shall commence on the following working day. Delays in remediation caused by the customer (e.g. due to the unavailability of a contact person on the customer’s side or delayed reporting of the fault) shall not be counted towards the remediation time.

8. ACCESSIBILITY OF SERVICES (BFSG)

8.1 doo provides the standard templates and core interfaces for event registration and ticketing in such a way that, when used as intended, they support the essential technical accessibility requirements in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG), as amended from time to time.

8.2 As the provider of electronic commerce services vis-à-vis its Attendees/end users, the Organizer is solely responsible for compliance with the applicable statutory accessibility requirements. This applies in particular to the creation, editorial maintenance and accessibility of the content uploaded by the Organizer (e.g. provision of alternative text for images, accessible provision of documents and videos, and compliance with contrast requirements in customised text design).

8.3 If the Organizer implements customisations to the frontend beyond the standard configuration (in particular through custom CSS, HTML modifications or changes to colour schemes) or integrates third-party components (e.g. external iFrames, tracking tools or chatbots), any warranty or liability of doo for the accessibility of the resulting event page shall be excluded.

8.4 It is the sole responsibility of the Organizer to provide a legally complete and accurate accessibility statement, as well as the required consumer information pursuant to the BFSG, on its event page.

9. USE OF ARTIFICIAL INTELLIGENCE (AI ACT)

To the extent that doo provides or integrates AI systems as part of the contractual services (e.g. for anomaly detection in security services, automation or data analysis), the following provisions shall apply:

9.1 To the extent that, through its use of the services, the Organizer determines the input data and the specific purpose of use of the AI system, the Organizer shall act as a “deployer” within the meaning of the AI Regulation (AI Act). doo shall generally act as a “provider” or as an importer/distributor of the relevant third-party AI technology.

9.2 The Organizer undertakes to use the AI functionalities provided exclusively in compliance with the AI Act. This includes, in particular: (a) ensuring human oversight in decisions that have legal or similarly significant effects on natural persons, (b) compliance with transparency obligations vis-à-vis Attendees (e.g. labelling AI-generated content or interactions with AI systems), and (c) ensuring that input data (prompts, training data) does not infringe copyright and is free from impermissible bias that could lead to discrimination.

9.3 The Organizer acknowledges that AI systems are based on probabilistic models. doo provides no warranty as to the absolute accuracy, completeness or absence of bias of outputs generated by AI systems. Such outputs serve as decision-support only and must be independently reviewed by the Organizer prior to any business or legal use.

10. PROVIDER SWITCHING AND DATA PORTABILITY (DATA ACT)

To the extent that the EU Data Act applies to the Organizer’s use of doo’s services under this agreement, the following provisions shall apply:

10.1 The Organizer may terminate this agreement in writing at any time prior to the expiry of any agreed minimum term, subject to a notice period of no more than two months, in order to switch to another data processing service (cloud/SaaS provider) or to transfer its data to its own IT infrastructure. Such termination shall take effect upon completion of the switching process. If, instead of switching, the Organizer opts for the deletion of its data, the agreement shall end upon expiry of the two-month notice period.

10.2 Following termination of this agreement, doo shall support the Organizer, during a transition period of up to 30 calendar days, in transferring the data to the new service or to the Organizer’s own infrastructure. doo’s support obligations and measures shall be limited to reasonable assistance within doo’s available capacities and in proportion to its respective obligations, to the extent necessary to enable a successful, effective and secure switch. During this phase, doo shall continue to provide the contractual services without interruption and shall ensure the security of the data transfer. doo shall inform the Organizer of any known continuity risks and shall cooperate with third parties authorised by the Organizer in order to ensure a seamless switch.

10.3 The Organizer undertakes to provide all required information in a timely manner (in particular the identity of the new service provider and all technical and organizational information required for the switch and the data transfer) and to perform all necessary measures, cooperation duties and provisioning obligations in order to ensure an effective switching process, timely data transfer and the continuity of the services. The Organizer warrants that the successor provider and all involved third parties shall, prior to the requested commencement of the switching process and the transition period, enter into written confidentiality undertakings at the Organizer’s own expense that are no less stringent than the requirements set out in these Organizer T&Cs.

10.4 If, due to fault on the part of the Organizer or a third party engaged by the Organizer, doo is unable to complete the switching process and/or the data transfer, is unable to complete it in due time, or can do so only with increased effort, but must nevertheless continue to allocate its resources, the Organizer shall reimburse doo for such additional expenditure in accordance with doo’s standard remuneration rates (in particular the standard daily rates for Professional Services). The Organizer’s failure to comply with its cooperation and provisioning obligations shall not release doo from its obligation to maintain service continuity.

10.5 The switching process shall be deemed successfully completed once the exportable data and the digital content/assets generated by the Organizer have demonstrably been transferred to the target provider and neither the Organizer nor the target provider has reported any errors, outages or similar issues within a reasonable period of no more than three days.

10.6 If doo requires additional time for technical reasons, it may extend the transition period once, up to a total maximum of seven months, by notifying the Organizer of a duly justified extension within 14 working days of receipt of the notice of termination. The Organizer shall be entitled to request a longer transition period if it demonstrates that such extension is necessary for a smooth switch and requests the extension in writing or in text form no later than one month before the end of the originally planned transition period. During the transition period, the agreement shall otherwise remain in force on the existing terms and conditions.

10.7 doo shall provide the Organizer with all exportable data and all digital content/assets generated by the Organizer in a commonly used format (e.g. CSV). For this purpose, doo shall, upon request, provide the Organizer with a list of all data categories that can be transferred as part of the switch (including all exportable data provided by the Organizer or generated through its use of the services). doo shall also specify categories of data that cannot be ported because they serve exclusively the internal functioning of doo’s services and their disclosure would jeopardise intellectual property rights or trade secrets, or because they concern third-party assets or data, or relate to the integrity and security of the service and their disclosure would expose doo, doo’s services or other Organizers to security risks.

10.8 These exceptions must not unreasonably delay or hinder the switch. Following termination of the agreement (or the end of the transition period), the Organizer shall have at least 30 calendar days to retrieve its exportable data from doo’s systems or request its provision. After expiry of this period – or of any mutually agreed extended period – doo shall permanently delete all exportable data of the Organizer and all digital content generated by the Organizer, provided that the switch has been successfully completed. Statutory retention obligations shall remain unaffected.

10.9 If the Organizer terminates the agreement pursuant to paragraph 1 of this clause before the end of an agreed minimum term, the payment obligation for the remaining contractual term shall continue to apply. doo shall be entitled to continue charging the agreed fees until the originally agreed end of the contract or to invoice the Organizer for a proportionate compensation payment for the early termination of the agreement. Such compensation payment shall not exceed the sum of the remaining contractual fees, shall be reduced where applicable by any expenses saved, and shall not constitute an impermissible switching charge.

11. FEES AND BILLING

11.1 The service fees charged by doo for the use of the Platform and additional services are defined in the respective offer or order.

11.2 Unless otherwise agreed, the Organizer shall be charged a service fee of EUR 0.99 per ticket and, in the case of paid events, EUR 0.49 plus 5.9% of the ticket price (plus VAT). In such case, invoicing shall take place monthly in arrears.

11.3 doo shall provide the Organizer with invoices for the service fees in electronic form via email to the email address specified as the contact address in the account.

11.4 Invoices shall be payable within 14 days from the invoice date without deduction or discount. Unless otherwise agreed, the inclusion of a purchase order number on the invoice is not a prerequisite for the payment obligation. In the event of late payment, default interest shall accrue at the statutory rate. In the event of default, if payment has not been made within one calendar week after a grace period has been granted following the due date, doo shall be entitled to suspend the Organizer’s access to the Platform and deactivate ongoing event offerings. doo shall notify the Organizer of the impending suspension in advance, granting an additional grace period of one calendar week. In such case, the Organizer shall remain obliged to continue paying ongoing service fees plus any applicable default interest.

11.5 The stated prices do not include value-added tax or any other taxes. Such taxes shall be invoiced to the Organizer separately, where applicable.

11.6 Where the Organizer is required to pay a proportional or percentage-based service fee to doo in the case of paid events, the Organizer shall instruct the payment service provider to collect the total booking amount from the Attendees and to hold the ticket price paid by the Attendees in trust for the Organizer. The Organizer shall further instruct the payment service provider to pay out the amounts paid by the Attendees to the Organizer, less the service fee payable to doo, and to transfer the service fee to doo. These instructions to the payment service provider shall be issued via the Platform.

11.7 Proportional or percentage-based service fees for tickets sold via the Platform shall also apply if a booking is reversed, provided that doo is not responsible for the reasons for such reversal.

11.8 If payment service providers or acquirers charge additional fees to doo, such as surcharges for processing credit card payments made with business or international credit cards, fees for international transfers, or currency conversion fees, such fees shall be passed on to the Organizer. This shall also apply to all costs and expenses arising from payment reversals by Attendees, in particular direct debit returns, credit card chargebacks or buyer protection claims via PayPal, as well as to costs and expenses arising from incorrect payments by Attendees, such as delayed payments, incorrect payment references requiring manual allocation, overpayments or underpayments, or payments made in error.

11.9 doo shall be entitled to reasonably increase the agreed prices for the contractual services in order to compensate for increases in personnel and other costs (in particular for hosting, IT infrastructure and third-party licences). doo shall notify the Organizer of any price increase in text form no later than six weeks prior to its intended effective date. If the price increase exceeds 5% of the previous prices within a calendar year, the Organizer shall be entitled to terminate the agreement with respect to the affected services with a notice period of two weeks, effective as of the date on which the price increase becomes effective, in text form. If the Organizer does not exercise this right of termination, the price increase shall be deemed accepted.. doo shall expressly inform the Organizer of this right of termination and of the legal consequences of not exercising it in the notification of the price increase.

11.10 The Organizer may only set off claims against doo with undisputed or finally adjudicated counterclaims. The Organizer may assert a right of retention only to the extent that it arises from the same contractual relationship.

12. DATA PROTECTION

12.1 If the Organizer creates an account for the use of the Platform, doo shall collect and process the personal data of the Organizer’s employees provided during registration as controller. doo collects and processes such data in order to enable the Organizer and its employees to use the Platform. Details on data collection and data processing are set out in doo’s Privacy Policy.

12.2 doo shall be entitled to use anonymised data in connection with the use of the Platform for internal business and/or operational purposes, in particular for analysing the use of the Platform and improving doo’s services. The Organizer hereby issues a corresponding instruction for the anonymisation of any personal data required for this purpose.

12.3 The data of Attendees of an event who register for an event via the Platform or whose data is otherwise processed through the Platform (for example, data collected “onsite” at an event), as well as the data of recipients of marketing campaigns, such as the list of recipients of email marketing campaigns sent by an Organizer via the Platform, and any other data stored by an Organizer in the Platform for processing, shall be processed by doo as a processor on behalf of and in accordance with the instructions of the Organizer. Such processing is governed by the Privacy Policy, which forms an integral part of the agreement between the Organizer and doo. All provisions of these Organizer T&Cs, in particular the limitation of liability, shall also apply to the Privacy Policy which is expressly incorporated into the agreement by the parties.

13. CONFIDENTIALITY

13.1 Each party undertakes to use all information received in the course of the contractual relationship that (a) is marked as “confidential” or “secret” or with a similar designation or is designated as confidential orally, (b) is to be regarded as confidential by its nature, or (c) is derived from confidential information provided, solely for the purposes of the contractual relationship, to treat such information as confidential and to protect it from access by unauthorised third parties. This confidentiality obligation shall be imposed on all persons involved in the performance of this agreement.

13.2 The confidentiality obligation shall not apply to information that (a) is publicly available or subsequently becomes publicly available, or was already known to the receiving party at the time of conclusion of the agreement; (b) was independently developed by the receiving party; (c) was disclosed to the receiving party by a third party not subject to any confidentiality obligation; or (d) must be disclosed pursuant to statutory provisions or official or judicial orders.

14. WARRANTY AND LIMITATION OF LIABILITY

14.1 doo shall provide the contractual services in a professional manner in accordance with industry standards. Claims for defects shall initially be limited to subsequent performance.

14.2 In cases of simple negligence, doo shall be liable, both for its own conduct and for conduct attributable to it, only if essential contractual obligations (cardinal obligations) are breached. In such cases, liability shall be limited to the typical and foreseeable damage under the contract. Essential contractual obligations are those obligations the breach of which would jeopardise the achievement of the purpose of the agreement, the fulfilment of which is a prerequisite for the proper performance of the agreement, and on the observance of which the Organizer regularly relies.

14.3 In the aforementioned cases of limited liability, such liability shall additionally be limited in amount, per individual case of damage, to the amount of the annual remuneration payable by the Organizer (i.e. the remuneration paid or payable by the Organizer during the 12 months preceding the occurrence of the damage or, if the agreement has not yet been in force for 12 months at the time the damage occurs, the average monthly remuneration to date multiplied by 12), and, for all cases of damage occurring within one contractual year, to twice the annual remuneration payable by the Organizer, but in any event to a minimum amount of EUR 25,000 per case of damage.

14.4 doo shall be liable for indirect or consequential damages, including loss of profit, additional personnel costs, wasted expenditure and unrealised savings, only in cases of intent or gross negligence.

14.5 The limitations of liability shall not apply to claims arising from intent or gross negligence, in cases of personal injury, in cases of fraudulent misrepresentation, where liability arises under the German Product Liability Act, or in respect of damages falling within the scope of a separate guarantee, quality guarantee or durability guarantee granted by doo, unless otherwise provided in the respective guarantee.

14.6 If the Organizer breaches its obligation to properly back up data, doo’s liability in the event of data loss shall, within the framework of the above provisions, be limited in amount to the damage that would have occurred even if proper and regular data backups had been carried out by the Organizer.

14.7 The above limitations of liability shall also apply to claims against executive staff, employees, agents or subcontractors of doo.

14.8 The general limitation period for all claims of the Organizer shall be one year from the statutory commencement of the limitation period. This reduction shall not apply to claims arising from injury to life, body or health or to claims for damages based on an intentional or grossly negligent breach of duty by doo and/or its legal representatives or agents. Mandatory statutory limitation periods (e.g. under the German Product Liability Act), claims arising from fraudulent concealment of a defect, and claims arising from an assumed quality or durability guarantee shall remain unaffected.

14.9 The Organizer shall indemnify and hold harmless doo from and against all claims, including claims for damages, asserted by other users or third parties against doo due to the infringement of their rights by content posted on the Platform by the Organizer. The Organizer shall further indemnify and hold harmless doo from and against all claims, including claims for damages, asserted by other users or third parties against doo due to the infringement of their rights resulting from the Organizer’s use of the Platform services. The Organizer shall bear all reasonable costs arising from such infringement of third-party rights, including reasonable legal defence costs. Any further rights and claims for damages of doo shall remain unaffected. The above obligations of the Organizer shall not apply to the extent that the Organizer is not responsible for the relevant infringement.

15. FORCE MAJEURE

15.1 Neither party shall be responsible for any delay in performance or failure to perform its contractual obligations to the extent such delay or failure is caused by events of force majeure.höhere Force majeure shall mean unforeseeable events beyond the reasonable control of the affected party that could not have been prevented even with the utmost care reasonably to be expected. This includes, in particular, natural disasters, war, terrorism, pandemics, labour disputes (strikes and lockouts), governmental orders, failures of third-party telecommunications networks and internet backbone infrastructure, as well as cyberattacks (e.g. DDoS attacks) that are not attributable to inadequate security measures of the affected party.

15.2 The obligations of the parties shall be suspended for the duration of the force majeure event, plus a reasonable restart period. The affected party shall inform the other party without undue delay of the occurrence and the expected duration of the event.If the event continues without interruption for more than four weeks, either party shall be entitled to terminate the agreement with immediate effect in text form. Any remuneration paid in advance for periods following termination shall be refunded by doo.

16. Term

16.1 The term of the agreement for the use of the Platform shall be defined in the respective offer or order. The right of either party to terminate the agreement for cause (extraordinary termination) shall remain unaffected.

16.2 If no fixed term has been agreed, either party may terminate the agreement for the use of the Platform at any time without stating reasons. Any claims for service fees that have already arisen at the time of termination shall remain unaffected by such termination.

16.3 In the event of a breach of these Organizer T&Cs or other contractual obligations, or in the event of a justified suspicion thereof, doo may temporarily suspend the Organizer’s account and/or specific event offerings. Such suspension shall be lifted once the breach has been remedied or the suspicion has been resolved.

17. FINAL PROVISIONS

17.1 doo shall have the right to amend these Organizer T&Cs at any time or to supplement them with provisions governing the use of any newly introduced additional services or functionalities of the Platform. Any amendments or additions shall be notified to the Organizer by email to the contact email address specified in the account at least four weeks prior to their intended effective date. The Organizer’s consent shall be deemed given if the Organizer does not object to such amendments within a period of four weeks, commencing on the day following receipt of the notification, in text form (e.g. by letter, fax or email). doo shall expressly inform the Organizer in the notification of the right to object, the applicable objection period, the requirement of text form and the legal consequences of failing to object.

17.2 doo shall be entitled to name the Organizer as a reference, unless the Organizer has expressly objected to such use in writing. This right shall include use in marketing materials, on doo’s website and in other online and offline publications, and shall also include the use of the Organizer’s logo, trademarks and company name.

17.3 The agreement and any amendments thereto shall require written form. There are no side agreements. Unless otherwise agreed, the Organizer may submit all declarations to doo by email or by post. doo may submit declarations to the Organizer by email to the email address specified by the Organizer in its organizer profile. The email address and other organizer data may be updated at any time in the Organizer’s doo account.

17.4 Place of performance shall be doo’s registered office. To the extent legally permissible, the place of jurisdiction shall also be doo’s registered office. German law shall apply, excluding the rules of private international law and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

17.5 Should any provision of these Organizer T&Cs be or become invalid, this shall not affect the validity of the remaining provisions. The parties undertake to replace the invalid provision with a valid provision that most closely reflects the economic intent and purpose of the invalid provision. The same shall apply in the event of any gaps in the agreement.

General Terms and Conditions for Event Organizers